Dear Diary,

I’m trying not to go into panic mode. The buyer has paid their money but has not said a word to me in days. I don’t want to assume they have changed their mind. Their order is ready to go but I’m not sure they still want it. I guess all I can do it wait it out.

~confused & about to panic

Let’s chat about buyers buying then disappearing.

You get a buyer who happily order and pays without a problem. Everything is going as planned. You fulfill the order than boom, they disappear.

I have to admit it’s one of the most nerve wrecking things to experience. Not because you did anything wrong but because you don’t know what is going on with the buyer. Everything up to that point was perfect then you hit this big snag. I can’t tell you how you will respond when it happens but I can tell some ways to try to handle it.

The first thing is to reach out to buyer any way that you can if possible.

Next is to be sure that you have all the proof needed that you fulfilled the order. If you have sent it out make sure that you have the receipt/tracking information. That way they can’t claim you scammed them. If you have not sent it out because you didn’t get the address prepare the order but don’t package it just yet.

If the buyer comes back listen to what they have to say. Most times things out of their control happened which caused things to not work out as planned. Do your best to get things back moving so they can get their order ASAP.

If they don’t return just chalk it up to a win since you did receive payment for your work. Leave yourself open to fulfill the order if they return either way.

This is one of those things that you can’t really foresee happening. Sometimes it just does. If it does happen all you can do is try to get the order to your buyer. If all else fails you simply have a payment to add to your profits.

Until next time